How to enable and use Freddy in Freshservice?

With the new updated Freddy AI, re-imagine service operations. Freddy AI empowers and builds a high-performing workforce using the following:

Freddy AI Agent: Instant conversational support for quick resolution
Freddy Copilot: Agent productivity and efficiency tools for smart service operations
Freddy Insights: Proactive insights for quick decision-making.

Use Freddy AI to improve employee engagement and productivity while enabling your service teams scale efficiently and make informed decisions.

1. Go to Admin > Freddy AI > Freddy.

2. Enable the toggle for features you want to explore.

With Freddy AI Agent, resolve incidents and service requests with generative AI-powered support that is ready to start helping you from day one.

Enable AI-assistance to increase agent productivity, automate responses, and drive consistency of service across the team.

Gain new visibility into IT performance with AI-powered conversational inquiries and automatically generated recommendations.

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