With the increasing volume of user inquiries and support requests, traditional methods of agent-based support struggle to keep up with the demand. This results in long waiting times when employees encounter an issue or need assistance, which can be frustrating and can result in productivity losses.
With Freddy AI Agent, resolve incidents and service requests with generative AI-powered agents that are ready to start helping on day one. Bypass traditional experiences powered by forms and tickets with Freddy AI Agent's truly conversational experiences that is zero-touch and personalized.
Note: This is available only in Public Beta for Enterprise plan customers.
How to get started
To get started with Freddy AI agent, you must first install ServiceBot on Microsoft Teams and Slack.
- You can get started from the Admin page in two ways. You can set things up from the Freddy AI configurations page or the ServiceBot for Microsoft Teams / Slack.
- Next, enable Freddy AI agent to get started
Here’s how you can take it from there: Setup on Microsoft Teams | Setup on Slack
Critical capabilities available for you to explore
Actionable Response Summaries
Enable employees to quickly find relevant information and take immediate action with curated and actionable responses sourced and summarized from help articles. This approach reduces the time spent on searching through lengthy help articles and improves time to resolve issues through self-service.
Note: This capability is now available on Slack public channels. Learn how to enable Virtual agent on Slack.
Multi-turn Conversations
Enable effective and quicker issue resolution by enhancing communication between employees and the Freddy AI Agent with continuous two-way dialogues. This interactive experience enables employees to have extended conversations with Freddy AI agent about their issues and provide continued handholding until their issues are fixed.
Note: This capability is now available on Slack public channels. Learn how to enable Virtual agent on Slack.
Multi-lingual Conversations
Support a global workforce with localized support experience by empowering employees to talk to Freddy AI Agent in the language of their choice. Enable multilingual responses to understand employees’ queries in any language and respond by translating all available content into employees' preferred language.
Note: This capability is now available on Slack public channels. Learn how to enable Virtual agent on Slack.
Formless Conversational Experience
Simplify request submission processes and reduce manual efforts by using Virtual agents to fill out forms for employees. Freddy AI Agent can auto-create service requests through a dialog from the context shared.
Note: This capability is now available on Slack public channels. Learn how to enable Virtual agent on Slack.
Channel availability
Enable round-the-clock instant support on your help channels by deploying Virtual agent. Free up agents for more strategic tasks while Virtual agent intuitively intercepts conversations and queries on public channels and provides timely resolutions.
Email Bot
Auto-respond to simple email queries with relevant help articles to self-serve.
Citations and Grounding
Reference-inclusive responses to ground resolutions on an identifiable and reliable source of truth.
