Note: This is a Virtual agent enhancement and it's available on both Microsoft Teams and Slack. Freshservice’s Virtual Agent enables your employees t...
Tue, 8 Nov, 2022 at 6:51 PM
Your internal support teams are overwhelmed with issues being reported across all channels - like emails and support portals. Employees end up waiting for a...
Tue, 5 Oct, 2021 at 6:13 PM
With improving employee engagement and productivity being top priorities for CIOs, the challenge to find the right tools to enable the same while optimiz...
Mon, 15 Apr, 2024 at 8:07 PM
Service management teams often need to relay information about org-wide changes or essential announcements to large groups of people. The most effective way...
Mon, 12 Jun, 2023 at 2:09 PM
Language Arabic Catalan Czech Danish German English Spanish (Latin America) Spanish Estonian Finnish French Finnish H...
Mon, 11 Sep, 2023 at 2:27 PM
With the increasing volume of user inquiries and support requests, traditional methods of agent-based support struggle to keep up with the demand. This resu...
Thu, 2 May, 2024 at 10:42 AM
Note: This is available only for MS Teams integration and will be available for Slack soon. ServiceBot is a channel on MS Teams and Slack, enabling mult...
Tue, 13 Aug, 2024 at 10:23 AM