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    Solution home IT Service Management

    Knowledge base

    Helping users to your documentation
    Every service desk requires a well set up and maintained knowledge base. A well setup and updated knowledge base solves two of the biggest problems that tak...
    Thu, 1 Dec, 2022 at 11:40 AM
    Understanding the three-level solutions hierarchy
    The Freshservice knowledge base provides more flexibility and clarity by letting you categorize your knowledge base into a three-level hierarchy. These incl...
    Fri, 11 Nov, 2022 at 5:27 PM
    Manage the Access and Visibility of Your Knowledge Base Solutions
    Once you've started drafting and adding articles to your knowledge base, the next thing you want to do is to start restricting access to them selective...
    Fri, 11 Nov, 2022 at 4:00 PM
    Difference between Workaround and Permanent Solution
    When your users have an issue, the first thing they need from you is a way to get past the problem; not a month-long root cause analysis. Of course, you nee...
    Wed, 20 May, 2020 at 4:28 PM
    Capturing knowledge and creating drafts through emails
    Note: We've updated our pricing and packaging. This feature is available on Blossom, Garden, Estate & Forest plans for customers who signed up befo...
    Tue, 17 Nov, 2020 at 11:11 AM
    Getting Started with Knowledge Base 2.0
    Knowledge base plays a vital role in an IT service desk by acting as the first line of support. It guides employees to troubleshoot commonly occurring...
    Fri, 11 Nov, 2022 at 4:42 PM
    Approvals in Knowledge Base
    You can now set up an approval process within your knowledge base. This feature will allow you to assign selected agents as approvers to specific folders an...
    Wed, 15 Apr, 2020 at 1:56 PM
    Managing Your Knowledge Base in Multiple Languages
    When you are operating in multiple locations and working in multiple languages, it becomes very challenging for your IT service management team to cater to ...
    Thu, 1 Dec, 2022 at 11:40 AM
    How to upgrade your multilingual knowledge base?
    How to upgrade to new multilingual knowledge base management The knowledge base is an essential component of scaling customer support while providing ...
    Thu, 10 Mar, 2022 at 11:03 AM
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