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    Solution home Support Guide: IT Service Management

    Service Catalog

    Configuring the Service Catalog [Agent Guide]
    The Service Catalog is a centralized list of IT services offered by an organization. It provides users with information on costs, availability, and...
    Thu, 13 Feb, 2025 at 4:48 PM
    Requesting a Service from the Service Catalog [End User Guide]
    The Service Catalog consolidates all the services that you, as an employee, are entitled to. The catalog makes it easy for you to request services by provi...
    Wed, 3 Apr, 2024 at 3:04 PM
    How to Customize the Service Catalog based on User Groups
    Customizing your end-user portal's UI enhances customer satisfaction. Avoid frustrating users with irrelevant options by tailoring the Service Catalog i...
    Tue, 23 Apr, 2024 at 2:38 PM
    Service Requests with Additional Items
    Service Requests coming into your service desk will be handled differently depending on how the Admin has configured the service items in the Servic...
    Wed, 3 Apr, 2024 at 3:14 PM
    Loaner Service Item
    The Service Catalog helps you showcase the services you offer, so end users can easily request for them. You can also add service items that can be loaned t...
    Thu, 4 Apr, 2024 at 3:51 PM
    Fulfilling Service Requests in Freshservice
    As companies handle several hundred service requests daily, managing them within a predetermined time window can be challenging for IT.  With Service Re...
    Tue, 25 Apr, 2023 at 2:38 PM
    Add a Lookup Field to a Service Item Form
    Large organizations handle numerous requests and approval processes daily, managed primarily by IT teams. From software and hardware requests to password...
    Wed, 3 Apr, 2024 at 3:34 PM
    How to configure the order of service categories on the support portal
    This capability will be introduced by the end of August, 2024.  NOTE: This capability is available for Admins with 'play god' permission, or the...
    Wed, 14 Aug, 2024 at 6:58 PM
    How to upload and manage translations for the service catalog?
    Set up and manage translations for the service catalog and deliver support experiences to your agents and users in the language of their preference. Freshse...
    Wed, 15 Jan, 2025 at 11:22 AM
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