Note: This feature works the same across all Freshservice products. Some screenshots or articles may reflect older designs, but the functionality r...
Tue, 18 Nov, 2025 at 5:19 PM
Note: This feature works the same across all Freshservice products. Some screenshots or articles may reflect older designs, but the functionality remains ...
Tue, 18 Nov, 2025 at 5:18 PM
Note: This feature works the same across all Freshservice products. Some screenshots or articles may reflect older designs, but the functionality remains un...
Tue, 18 Nov, 2025 at 5:19 PM
Service Requests coming into your service desk will be handled differently depending on how the Admin has configured the service items in the Servic...
Wed, 3 Apr, 2024 at 3:14 PM
The Service Catalog helps you showcase the services you offer, so end users can easily request for them. You can also add service items that can be loaned t...
Thu, 4 Apr, 2024 at 3:51 PM
As companies handle several hundred service requests daily, managing them within a predetermined time window can be challenging for IT. With Service Re...
Tue, 25 Apr, 2023 at 2:38 PM
Large organizations handle numerous requests and approval processes daily, managed primarily by IT teams. From software and hardware requests to password...
Wed, 3 Apr, 2024 at 3:34 PM
This capability will be introduced by the end of August, 2024. NOTE: This capability is available for Admins with 'play god' permission, or the...
Wed, 14 Aug, 2024 at 6:58 PM
Set up and manage translations for the service catalog and deliver support experiences to your agents and users in the language of their preference. Freshse...
Wed, 15 Jan, 2025 at 11:22 AM
In this article: About shared fields Create a new shared field Update or manage linked service items for shared fields Add shared fields to service ite...
Thu, 11 Sep, 2025 at 3:43 PM
