Freshservice's Discovery Hub and Cloud Management features help you implement IT asset management and automate cloud management within your organization. With these features, you can discover and maintain an accurate inventory of all the assets. The Discovery Hub provides Basic as well as Advanced discovery capabilities for managing all your IT assets.


Note: This article explores the Basic Discovery capabilities of the Discovery Hub feature. To learn about the Advanced Discovery capabilities, see Managing IT assets with Discovery Hub.


This article contains the following topics:


Discover assets

Use the Discovery Hub feature in Freshservice to automatically scan assets such as computers, printers, scanners, and other network equipment within your organization. It also helps you keep the asset information up-to-date through periodic scans.

Basic Discovery tools


The Discovery Hub provides two Basic Discovery tools: Discovery Agent and Discovery Probe.

Discovery Agent


The Freshservice Discovery Agent is a lightweight application that can be installed on your Windows, Mac, or Linux computers to track the assets and continuously update information about these machines in real-time. The Agent updates Freshservice with the hardware and software information of the computers in real-time.

Discovery Probe


The Freshservice Discovery Probe is a Windows application set up on your organization's server. The Probe automatically scans and identifies any assets on your network through a domain or IP Range scan. Once the assets are identified the first time, these assets are then updated periodically based on the schedule that you can control.


If you already have Microsoft SCCM within your organization, the Probe integrates with SCCM out-of-the-box, and can be used to update the asset information in Freshservice. Using the Probe, you can also connect to your Active Directory to sync your user information with Freshservice.


Choosing the Agent vs. the Probe

The Discovery Agent is useful if you want to manage all the computers within your organization using Freshservice. The Agent continues to update Freshservice even if the computers (for example, laptops) are removed from your network.

The Discovery Probe, on the other hand, is useful to scan network assets, desktops, and servers that are not moved frequently. The Probe can also be installed if you have more advanced requirements, such as syncing your users to Freshservice or integrating with SCCM.

You can also use a combination of both the Agent and the Probe to scan assets within your organization. However, note that even though you may have Agent installed on a computer that is also scanned by the Probe, this asset will be updated only once in Freshservice, and there is no duplication of such assets.

Cloud Discovery

Organizations increasingly switch to Cloud services for hosting their critical business applications. With better Cloud offering options to scale faster, save costs, and enhance security, the Cloud service adoption among organizations is growing tremendously.

On the other hand, as the number of applications on the Cloud increase, it becomes a complex task for the IT teams to monitor and manage these applications.

With Freshservice's Cloud Management feature, IT teams can discover, manage, and automate all the Cloud resources across multiple Cloud services/providers in a single unified platform. It also enables teams to get holistic visibility into Cloud service dependencies and control Cloud usage within your service desk to power service management and operations management processes.


Note: Cloud Management is available for all plans with the inventory enabled (Growth, Pro, and Enterprise).


Cloud Management capabilities


  • Multi-Cloud discovery: Discover Cloud resources and their relationships in Freshserviceʼs inventory from different providers like AWS, VMware, and Azure.
  • Unified Cloud catalog: With an automation-powered Cloud catalog, streamline and instantly resolve Cloud requests, such as enabling, resizing, requesting new VM instances, and much more.
  • Automate Cloud workload: Automate processes to provision, manage, and decommission Cloud resources.


Integrate CMDB


With a CMDB tightly integrated with service delivery modules, resolve issues with complete visibility into Cloud CIs and their relationships.



Identify orphaned resources


With visibility into Cloud resourcesʼ relationships, identify resources that are no longer in use and optimize them accordingly. 



Automate Cloud Catalog


With an intuitive self-service Cloud catalog, streamline and enable your employees with a single touch-point for all Cloud requests, such as enabling, de-provisioning, and automating request fulfilment end-to-end.


Agentless Cloud operations


Reduce work for your teams and deliver an effortless employee experience by automating provisioning and de-provisioning, and other Cloud workload operations using Orchestration apps.


See Get started with Freshservice Cloud Management and the following resources to learn how to discover, manage, and automate all the Cloud resources across multiple Cloud services/providers in a single unified platform.


Related topics
Freshservice Cloud Discovery - Azure Cloud
Freshservice Cloud Discovery - AWS Integration
Freshservice Cloud Discovery - VMware Vcenter
Importing AWS Cloud assets