The process of employee onboarding contains a series of forms that requires multiple stakeholders to input the relevant information for the new employee. This would mean that service item fields like department, location, role, etc would be repetitive across multiple child forms. The autofill feature allows the child forms with the exact field name to capture the data from the parent form and autofill for text, dropdowns, and paragraph fields.


Note: This feature is automatically enabled in your Freshservice instance. 


Parent form filled by initiator: 



Child form to be filled by reporting manager with auto populated value for department: 




Child form to be filled by new employee with auto populated value for department: 



Some of the exceptions the feature does not support: 


  1. All autofills from text, dropdown, paragraph, autocomplete dropdown to a list-view dropdown are case sensitive. 

  2. Whenever a data source is chosen as the input source for a dropdown field, it does not get autofilled to service item fields within child forms that have custom dropdowns. 

  3. Fields such as date, number, decimal, URL, checkbox, nested field, multiselect field, dependent field are unsupported by autofill.