Overview

Discover resources such as Hosts, VMs, Disks across VCenter and sync them into the Freshservice CMDB.


Description

The VMware VCenter Cloud Discovery App discovers virtual assets across your VMware VCenter accounts and syncs them into the Freshservice CMDB, providing a single pane of glass to view and manage your cloud resources. The resources discovered today include:-


  1. Hosts

  2. Instances (Virtual Machines)

  3. Volumes (Disks)


Prerequisites

Installation Parameters:

  1. Hostname

  2. Username

  3. Password

  4. Orchestration Server(Optional: Only if the resources are hosted on a private network)

Steps to get the installation parameters

Note: SSL Certificate Issue ( Connecting with an insecure Vcenter)


Follow these steps if the VCenter URL does not have an SSL certificate that's been authenticated by a trusted Certificate Authority.


Step 1: Download the self-signed certificate from the browser.

  • Open the browser, navigate to the VCenter URL

  • Login to VCenter using the credentials

  • Refer to the GIF for the next steps based on the browser chrome/edge



Chrome Web Browser


Microsoft Edge Web Browser 


Step 2: Adding self-signed certificate to local Keystore


  • Open command prompt

  • Navigate to the location where the certificate from step 1 was downloaded

  • Execute the following command


keytool -import -alias <vcenter_address> -keystore  "C:\Program Files\Freshworks\Orchestration Server\Resources\JAVA\jdk11.0.8_10\lib\security\cacerts" -file <vcenter_certificate_file>