Admin settings allows you to configure your service desk based on your requirements. 


For easier understanding, the Admin Settings has been classified into four different sections:


  • General Settings - you can configure basic settings that are necessary for your service desk.
  • Helpdesk productivity - Set processes to automate repetitive tasks and be more productive
  • Configuration Management - Keep track of your assets, contracts, and vendors, all in one place
  • User Management - Manage agents and end users