Admin Settings

Admin settings allows you to configure your service desk based on your requirements.

For easier understanding, the Admin Settings has been classified into nine different sections:

General Settings - you can configure basic settings that are necessary for your service desk.
Automation & Productivity - Set processes to automate repetitive tasks and be more productive
Asset Management - Keep track of your assets, contracts, and vendors, all in one place
User Management - Manage agents and requesters
Project & Workload Management - Manage project and workload settings for your service desk
IT Operations Management - Track and manage the health of your IT Infrastructure Operations
Service Management - Manage the end-to-end service delivery configurations for your organization
Channels - Manage your support channels - email, phone, chat and more
Account Settings - Manage account configurations and customizations for your service desk

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