User Guide - Admin

Getting Started 1

• Setting up your Freshservice Account

Admin Settings 7

• Admin Settings
• General Settings
• Service Desk Productivity
• How to work with Asset Management? - Support
• User Management

View all 7

Incident Management 1

• Incident Management

Problem Management 1

• Problem Management

Change Management 1

• Change Management

Release Management 1

• Release Management

CMDB 1

• Configuration Management Database (CMDB)

Solutions 1

• Solutions (Knowledge Base)

Reports 1

• Reports

Troubleshooting Videos 3

• Slack Orchestration
• Microsoft Teams Orchestration
• Microsoft Azure Orchestration