One of the things you can do with Freshservice Probe is import requesters from your Active Directory.
By default, Probe maps the following AD fields to the corresponding (default) requester fields:
Street + P.O.Box + City + State/Province +Zip/Postal Code + Country/Region
This default mapping cannot be modified. If you have to modify the field mapping used, you can create custom user field mappings and map any active directory attribute to a requester field in Freshservice. This works for default, as well as custom fields at both places.
Here’s how you can create and use custom mappings:
1. Log in to Freshservice as an Admin.
2. From the Admin console, click on Discovery under Asset Management.
4. Enter a name and description. Then select the AD fields you want to map against the corresponding requester field from the drop-down menu.
7. In Admin -> Discovery, a list of all the active Probe installations is displayed. You can change the User Field Mapping for each one by choosing the required field mapping from the drop down list.
In the Freshservice probe, the selected field mapping is displayed in the Import Active Directory Users section. If you want to change the field mapping, click on the Change Field Mapping link and you will be directed to Admin -> Discovery section where you can create or apply a field mapping to every probe installation.