The Discovery Probe lets you scan and discover all the hardware and software assets in your network. In addition to identifying new items, it also runs scheduled updates and keeps your asset list updated. To make things easier and straightforward, Freshservice lets you configure a lot of settings directly on the probe once, and let it work automatically from then on.

When you run the application for the first time, you will have to go through a series of steps to get things up and running. This will include adding credentials and managing preferences so that the probe works just the way you want. You can also set up multiple probes with different settings take care of different needs in your organization.

Please get help from your IT administrator or someone from the IT team to set this up


Step 1: Authorize your Freshservice account

  • Type in your Freshservice URL.
  • Enter your username (the email address you used to register your Freshservice account).
  • Enter your password.
  • Click on the Next button.


Step 2: Importing users from Active Directory

  • Type in the Domain Name or the IP address of your Active Directory.
  • Enter a Controller Name if applicable.
  • Type in the Username and Password for your user directory.
  • Try clicking on the Fetch OU Structure button.
  • You should now be able to see a structure of all users in your network.
  • Check the names you want to import into Freshservice from the list.
  • Click on the Next button to finish adding them to your helpdesk.


Step 3: Scanning your network for assets

  • Choose between IP Range and Domain Scan.
  • Enter a start and end IP address or type in a domain you want the probe to scan.
  • Give a description to the scan based on how it is going to function with your network (for example, which IP range, which department, what kind of systems etc.).
  • Type in Windows Credentials - these will be used to authenticate all Windows machines in your network.
  • Type in SSH Credentials - these will be used to authenticate all Mac OS X and Linux based machines in your network.
  • In case you are using SNMP, you can type in the secure string to be used for authentication.
  • Click on the Next button to start the scan.


Step 4: Scheduling scans to take place periodically

  • Give a name for the probe so that it is easily identifiable from your admin panel.
  • Turn on automated device scanning.
  • Choose the days on which you want the probe to run every week along with the time.
  • Turn on automated Active Directory scanning.
  • Pick out any days from the list based on when you want user information to be fetched. 
  • Click on the Get Started button to finish setting up the probe.

When you are done configuring your probe for the first time, your discovery probe will no longer show the four-step setup wizard. Instead, you will be able to see tabs for scanned devices, error messages, IP ranges and domains that are currently related to the probe.

Important: You need to add CI/asset type to product catalogue before scanning software in your network in order to add it to the CMDB. This is done to ensure that you can leave out the software you don't have to add to CMDB. Eg. freeware. Learn how to do add a CI/asset to the product catalogue