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How to map user fields when importing using the active directory/probe?

Modified on: Tue, 19 Sep, 2023 at 2:23 PM

User fields can be mapped from Admin -> Discovery -> Settings -> User field mapping, either you can modify the default mapping or create a custom mapping by setting desired attribute values for the Fields. For more information, please refer to the below solution article:

https://support.freshservice.com/support/solutions/articles/221819-mapping-active-directory-fields-while-importing-requesters-through-freshservice-probe