Freshservice discovery probe lets you import requesters from Active directory. It also sends appropriate notifications about the status of import to the agent who is configured under ‘Managed by’. This helps the respective agent to be informed and take necessary actions. 

How to configure ‘Managed by’ field

  1. Click on Admin -> Discovery

  2. Select ‘Probe’ tab

  3. Choose a particular agent from the ‘Managed by’ drop down field to whom notifications will be sent

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When are these notifications sent?

  • Success or failure notification for the first time import 

  • Failure notification for the first time after user field mapping is modified