Advanced Reporting features are available on the Blossom plan. The reports available in the Advanced Reporting Suite are,
| Name of the report | What does it mean |
| Agent Ticket Summary | Shows you general information about each of the agents in your helpdesk. |
| Group Ticket Summary | Shows you general information about each of the groups in your helpdesk. |
| Service Desk At A Glance | Shows you more specific information your entire helpdesk. |
| Time Sheet Report | Collects and shows all the time entries created by your agents and displays it in one common place. |
| Customer Satisfaction Report | Aggregates the satisfaction scores collected by all your agents and displays it in one common place. |
Note:
- Change Reports are included only in the Garden and Estate plans.
- Asset Reports are included in all the plans, except the ESM plan.
