Advanced Reporting features are available on the Blossom plan. The reports available in the Advanced Reporting Suite are,





Name of the reportWhat does it mean
Agent Ticket SummaryShows you general information about each of the agents in your helpdesk.
Group Ticket SummaryShows you general information about each of the groups in your helpdesk. 
Helpdesk At A GlanceShows you more specific information your entire helpdesk.
Time Sheet Report

Collects and shows all the time entries created by your agents and displays it in one common place.

Customer Satisfaction Report
Aggregates the satisfaction scores collected by all your agents and displays it in one common place.


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