Tickets Submitted
This report shows the five most demanding customers who have contacted your support, sorted by the total number of queries they have submitted over the specified time period.
Tickets Resolved
This report shows the top five customers in the support portal with the most number of resolved tickets over the specified period of time.
Tickets Backlog
This report shows a list of top customers who have had the most number of waits for a response in your portal, sorted by the number of backlogs over a period of time.
SLA Violations
This report shows a list of top customers whose tickets have gone overdue on the most number of occasions, sorted by the number of tickets they submitted that went on to violate your SLA.
Happy Customers
This report shows a list of the most happy customers in the support portal who have posted the highest number of positive ratings, as opposed to negative in satisfaction surveys.
Frustrated Customers
The most frustrated customers in the support portal, who have posted the highest number of negative ratings, as opposed to positive in satisfaction surveys.
