Tickets Resolved
This report shows a showcase of top five agents from the service desk sorted by the number of tickets they have resolved over the selected time period.
SLA Compliance (descending)
This report shows the top five agents in the helpdesk, who / that have resolved the most number of tickets in compliance with your SLA policy.
First Contact Resolution
This report shows the five most active agents in the service desk who have resolved the most number tickets with their first response (first contact resolution).
Tickets Backlog:
This report shows a list of top agents in the service desk sorted by the most number of ticket backlogs over the selected time period.
SLA Compliance (ascending)
This report shows a list of top five agents in the helpdesk, who / that have resolved the least number of tickets in compliance with your SLA policy.
