When the Discovery Probe is downloaded from Admin -> Discovery -> Probe tab and run for the first time, you will have to perform a series of steps to get things up and running. This will include adding credentials and managing preferences so that the probe works just the way you want. You can also set up multiple probes with different settings meet the different needs in your organization. 

Please get help from your IT admin or network administrator if you face problems setting up the Discovery Probe as one or more configuration steps will require you to have Admin privileges to the IT infrastructure in your organization. 

First time Configuration Wizard

When the Discovery Probe is executed for the first time, a configuration wizard opens which will take you through the following steps. 

Step 1: Select Configuration Type

The Freshservice Probe can either be used as a Standard Probe or to integrate with your instance of SCCM.

  • Standard Probe: Used to discover devices using protocols such as WMI, SSH and SNMP. This probe configuration can also be used to connect to your Active Directory as well to import users to Freshservice. 
  • SCCM Integration: If you have a Microsoft SCCM configured in your organization,then you can connect to the SCCM instance through the probe and import device information to Freshservice. 

Step 2: Authenticate the Probe

  • Upon selecting the configuration type, the Probe will attempt to connect to Freshservice and authenticate your installation. 
  • If you have any Proxy configured in your organization, you will receive an error and you can retry connecting to Freshservice with the Proxy information
  • Upon successful authentication, you will be taken to the first time scan configuration steps

Step 3: Import users from Active Directory (Optional Step)

  • Type in the Domain Name or the IP address of your Active Directory.
  • Enter a Controller Name if applicable.
  • Type in the Username and Password for your user directory.
  • Try clicking on the Fetch OU Structure button.
  • You should now be able to see a structure of all users in your network.
  • Check the names you want to import into Freshservice from the list.
  • Click on the Next button to finish adding them to your helpdesk.

Step 4: Scan your network for assets

  • Choose between IP Range and Domain Scan.
  • Enter a start and end IP address or type in a domain you want the probe to scan.
  • Give a description to the scan based on how it is going to function with your network (for example, which IP range, which department, what kind of systems etc.).
  • Type in Windows Credentials - these will be used to authenticate all Windows machines in your network.
  • Type in SSH Credentials - these will be used to authenticate all Mac OS X and Linux based machines in your network.
  • In case you are using SNMP, you can type in the secure string to be used for authentication.
  • Click on the Next button to start the scan.

Step 5: Scheduling scans to take place periodically

  • Give a name for the probe so that it is easily identifiable from your admin panel.
  • Turn on automated device scanning.
  • Choose the days on which you want the probe to run every week along with the time.
  • Turn on automated Active Directory scanning.
  • Pick out any days from the list based on when you want user information to be fetched. 
  • Click on the Get Started button to finish setting up the probe.

Modifying the Probe Configuration after first time

When you are done configuring the probe for the first time, it will no longer show the four-step setup wizard. Instead, you will see tabs for Scanned devices, Error messages, IP range, and Domains that are currently related to the probe. You can learn more about each of these tabs here.