The Reports module in Freshservice contains a list of reports designed to give you insights on the efficiency of your service desk. The module contains 30+ reports split under three categories: 


  • Incidents

  • Changes

  • Assets



Viewing a Report

When you click on a report, you will see all the necessary information in the form of a list, graph, or a chart


All reports are provided with the option to edit the date range for which you wish to see the data. In order to edit the time range, 


  • Head to the Reports section and click on the report of your choice. 

  • Click on the Edit button. In some reports, you will see the option to choose the time period on the right side of the page. 

  • Choose the time frame for which you wish to see the data and click Done



  • You will then see the data for the chosen time range. 

  • If you wish to download the report in the form of PDF, click on Download as PDF button present on the top right corner. 



Creating a new report


Apart from the reports listed by default, you can also create customized reports with parameters of your choice. To create a new report, 


  • Head to the Reports section and click on New Report button present on the top right corner. 

  • Choose the module for which you wish to create report. In this case, you can choose between Ticket, Change and Asset.

  • Provide a name and description for your report

  • Choose the parameters for which you wish to run the report. 

  • Select other details such as the chart type and parameters you wish to display on the X-axis and the Y-axis

  • Once done, click on Save & Run Report