Applicable only for accounts in which workspaces have been enabled. You can restrict a workspace to only the agents/admins explicitly added to the workspa...
Tue, 8 Jul, 2025 at 8:27 AM
Note: Applicable only for accounts in which workspaces have been enabled. With an aim to empower our customers to manage service desk administration wit...
Thu, 20 Feb, 2025 at 2:53 PM
Here is a detailed guide on how to clone configurations and move existing tickets and tasks to a new workspace using the Workspace Organizer. NOTE: The ...
Thu, 4 Sep, 2025 at 7:53 PM
An IT workspace is a workspace that is created primarily to manage IT service management operations. TABLE OF CONTENTS Creating IT workspaces Ticket...
Tue, 21 May, 2024 at 2:23 PM
A business workspace is a workspace that is created primarily to manage service management operations for non-IT teams such as HR, Facilities, Legal, Financ...
Thu, 9 May, 2024 at 2:04 PM
Managing agents and agent access across workspaces: Note: Applicable only for accounts in which workspaces have been enabled. You can add your tea...
Wed, 3 Jul, 2024 at 1:05 PM
Managing agents and their access levels: Note: Applicable only for accounts in which workspaces have been enabled. and have more than one workspace cre...
Tue, 4 Jul, 2023 at 9:41 PM
Note: Applicable only for accounts in which workspaces have been enabled. Click here for the account admin guide to managing agents and granting permiss...
Tue, 30 Jul, 2024 at 4:43 PM
Note: Applicable only for accounts on employee support mode, have workspaces enabled, and have more than one workspace created. Click here to view the ...
Tue, 4 Jul, 2023 at 9:38 PM
Note: Applicable only for accounts in which workspaces have been enabled, and have more than one workspaces created. There are two types of permissions...
Tue, 4 Jul, 2023 at 9:40 PM
