Note: Applicable only for accounts in which workspaces have been enabled, and have only one workspace. If your account has only one workspace created, b...
Tue, 4 Jul, 2023 at 9:29 PM
Note: Applicable only for accounts in which workspaces have been enabled. There are two types of agents in Freshservice: IT: Available on Starter/Gro...
Tue, 4 Jul, 2023 at 9:42 PM
Freshservice enables new teams setting up a dedicated workspace for their operations to preview the end-user experience before publishing the workspace. As ...
Fri, 11 Apr, 2025 at 12:21 PM
IN THIS ARTICLE Overview What additional access does a Workspace Manager have Who can be a Workspace Manager When are Workspace Managers assigned Duri...
Sun, 13 Jul, 2025 at 9:25 PM
TABLE OF CONTENTS Introduction How email conversations work Scenarios Scenario 1: Requester replies selectively to one workspace Scenario 2: Requester...
Wed, 17 Sep, 2025 at 9:53 PM
TABLE OF CONTENTS Overview Supported Modules Global Business Rules Condition Block Action Block Options Available Actions Supported Form Applica...
Fri, 14 Nov, 2025 at 10:37 PM
