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    Solution home Security and Policies

    Helpdesk Security

    Restricting trusted IPs
    If you want to ensure that only your employees get to sign in to your help desk, you can restrict the IP addresses you expect people to sign in from. To ...
    Fri, 20 Jan, 2023 at 4:12 PM
    Restricting helpdesk access to certain domains
    Note: We've updated our pricing and packaging. This feature is available from Garden plan for customers who signed up before Nov 2nd 2020. You may...
    Sun, 15 Nov, 2020 at 3:14 PM
    EUC data centre migration: Here's what you should do
    To better serve our customers and provide them secure, fast, and reliable services, we will soon be consolidating our multiple data centers in Europe into a...
    Mon, 17 Aug, 2020 at 11:44 AM
    Accessing Freshservice with Freshworks Account
    If your organization has signed up for a Suite of Freshworks' Products, which includes Freshservice, your Freshservice account will now be migrated to ...
    Mon, 6 Jun, 2022 at 3:42 PM
    ​Access Freshservice With Freshworks Organization Account
    If your organization has signed up for the Freshworks Suite of Products, which includes Freshservice, your Freshservice account can be accessed through a  c...
    Wed, 29 Jan, 2020 at 8:37 AM
    Update to WAF (Web Application Firewall) for Freshservice load balancers
    Freshservice operates on the below 9 IPs for its WAF load balancers. 54.242.24.104 34.197.250.100 54.159.73.37 52.200.144.143 54.81.65.143 18.211.2...
    Fri, 4 Jun, 2021 at 8:51 PM
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