Helpdesk Security

NAT IPs We need not share the NAT IPs with the customer unless there is any outgoing request from Freshservice to the customer network. A few examples are ...

Freshservice firewall is currently being migrated to a new vendor. This change will require you to allowlist a list of additional IP addresses to scale Fres...

To address security concerns, you can now restrict attachment file types in Freshservice. Here’s how you do it: Go to Admin > Service Desk Security. ...