Integrating Freshservice with Jira DevOps streamlines change management and deployment workflows. This integration ensures seamless collaboration between development and change management teams, enhancing visibility, auditability, and control over deployment processes.


  • Automated Change Creation: Automatically create changes in Freshservice from Jira DevOps deployment events.

  • Real-time Visibility: Monitor deployment activities and statuses directly within Freshservice.

  • Improved Auditability: Maintain a clear audit trail of changes and deployments.

  • Efficient Collaboration: Enable better communication between development and IT service management teams.

  • Enhanced Control: Ensure governance standards are met during deployment processes.

Here's a quick demo of how Freshservice and Jira work seamlessly:

Configuration Steps

  1. Create a New Integration:

    • Navigate to Admin > DevOps Management > DevOps tools > Jira

  1. Connections

    • Connections are a secure way for Freshservice to access data in different business applications, in this case, Jira. 

    • In the Connections tab, click on ‘Create new connection’ to add new connections/credentials to your Jira account. Ensure you add all Jira connections under this tab.