Summary

Freshservice enables you to customize the access to the information about the status of your business services.  


The types of status pages based on privacy levels


Status Page in Freshservice can be of two types – Private and Public. Each of these can be combined with IP range restrictions to create a combination that best suits your requirements. Refer to the table below to understand each combination, listed in increasing order of security, and then choose a setting to proceed with.


Type

Visibility

Subscription

Setup

Public

Visible to all

Users are free to subscribe to updates or not

Select Public in the security settings of Status Page

Public with IP restrictions

Visible to all accessing the status page from the specified IP range

Users are free to subscribe to updates or not

  1. Select Public in the security settings

  2. Use the toggle to restrict the IP range

  3. Specify the IP range. You can add up to 50 ranges. 

Private

Visible to all subscribers whether internal or external

Users must subscribe in order to view the private status page

Select Private in the security settings of Status Page

Private with IP restrictions

Visible to subscribers accessing the status page from approved IP ranges.

Users must subscribe in order to view the private status page

  1. Select Private in the security settings

  2. Use the toggle to restrict the IP range

  3. Specify the IP range. You can add up to 50 ranges.



Step 1: Select the Status Page type 

Select the Status Page type i.e. Public or Private. A Public Status Page will not require a login policy, but a private Status Page does.


Step 2: Select the login policy for the private Status Page


If you have chosen to create a private status page, you will need to secure it by setting up a login policy. Freshservice offers several options for setting up login policy: 


  1. Freshworks login: This is the default policy configured in your Freshworks organization. Learn more.

  2. Passwordless login: Enable your users to sign in using a link that they receive in their inbox. Learn more.

  3. Single Sign On (SSO): This mode is available to internal users of your organization. Users can either use Freshworks’ login or third party SSO to secure their private status page. 

  4. Email magic link: This option is to be used for making the status page accessible to subscribers outside of your organization.


If you are an organization admin, you can also create a custom login policy which could  be a combination of Freshworks login, SSO, Google social login and password less login. Learn more.



Make your selection.



Step 3: Set up IP address restrictions for private and public status pages (optional)


You can further enhance the security of a private status page by specifying the acceptable IP ranges from which a request can be accepted. Freshservice enables you to define up to 50 IP ranges. To proceed, enable the toggle and list the IP ranges.