Note: This article is on the new revamped Sandbox which will be available for Enterprise plan customers from April 29, 2024. For Freshservice's legacy Sandbox click here. Click here to learn more about its phase-out plan.
Once configurations are added and the user clicks on ‘Save and Continue’, the system identifies dependencies for the selected configurations.
Next, the user will be taken to the ‘Review Configurations’ list page. A list of configurations referenced in the config set but not added to it will be displayed.
Next proceed with adding all referenced missing dependencies to the config set, by clicking on ‘Add and Continue’’. This step adds both global and local items to the config set. The number displayed indicates how many configurations are being added.
After adding the required references and if there are no more dependencies for the selected configurations, you can proceed by clicking on ‘Sync Configurations’.
Check on the action of each configuration (add/update etc) in the target instance module-wise before clicking on ‘Sync Configurations’.
This will trigger sync of the config set in the target instance and once complete the user(s) who created and initiated the sync will receive an email notification about the same.
