Note: This article is on the new revamped Sandbox which will be available for Enterprise plan customers from April 29, 2024. For Freshservice's legacy Sandbox click here. Click here to learn more about its phase-out plan.
Important Note: Sandbox is only accessible to IT agents and not to Business agents
(Read more about the difference between IT agents and Business agents)
When an account admin creates a Sandbox, all the workspaces (i.e. active and draft ones) are copied into the Sandbox instance.
Restricted workspaces are also copied by default, however, only agents with admin access to those restricted workspaces get access to the Sandbox.
Workspace admins (of both normal and restricted workspaces) can only view Sandbox from global settings. They can create, edit, delete Sandboxes only from their respective workspaces and not from the global workspace settings. Learn more here.
