IT agents: Agents that use the Pro/Enterprise license. This license is meant for IT teams or any other team that needs advanced capabilities.
Business agents: Agents that use the business agent add-on license, which is a purpose-built license available on Pro and Enterprise plans for business teams such as HR, Finance, Facilities, Legal, Admin, Sales, Marketing, etc.
Key differences between IT agents and Business agents
Here are the key differences between what IT agents and Business agents can access:
Reach out to firstname.lastname@example.org for queries, if any.