Note: This article is on the new revamped Sandbox which will be available for Enterprise plan customers from April 29, 2024. For Freshservice's legacy Sandbox click here. Click here to learn more about its phase-out plan.
Explore the new Sandbox, your dedicated staging ground for testing all things Freshservice without impacting your production instance. This documentation covers:
New Sandbox Overview: A staging instance for all your testing needs
How is the new Sandbox different from your current Sandbox?
What is a Sandbox?
Why should you use a Sandbox?
Where can you find Sandbox in Freshservice?
Creating Sandbox
Editing and Deleting a Sandbox
Know all about data copied during Sandbox creation
What data is copied during Sandbox creation?
Which roles can be copied to a Sandbox and how?
Can new agents be added to Sandbox?
How are requesters copied?
Configurations supported for sync
What modules are supported for sync?
How to identify modules that are not supported for sync?
Creating and syncing changes using config sets
Editing a Config set
Viewing a Config set
How to preview changes before syncing from source to the target?
- Special cases in Config Sets
What are 'required dependencies'?
How are 'required dependencies' identified?
- How to review dependencies and sync config sets?
- What is Inward Sync?
- Where can one view inward sync?
- Who can view inward sync?
- What are the different statuses displayed in inward sync?
