One of the features of Freshservice Analytics is the Rank Order option, which allows you to rank your data based on a specific metric.
Here's how to use the Rank Order option to create a report of your top 10 ticket submitters.
- Go to Analytics, and select the Tickets dataset.
- Group your data by requester name by dragging the Requester Name field to the Rows section.
- Click on Add Metric and select the Total Tickets metric. This will show you the total number of tickets submitted by each requester.
- Click on the Rank Order option in the Total Tickets column and select Top 10. This will rank your data based on the total number of tickets submitted and show you the top 10 submitters.
- You can customize your report by adding metrics or filters to your data.
Using the Rank Order option in Freshservice Analytics is a great way to identify your top performers or areas needing improvement quickly. By following these simple steps, you can create a report of your top 10 ticket submitters and gain valuable insights into your support operations.