A bird’s eye view of your software and SaaS usage is critical for your enterprises to establish governance. With software reports in Freshservice analytics, stay on top of your software and SaaS usage metrics like:
Software overview: Track software used based on varied criteria like status, users, source of creation, publisher, and more.
Software Insights: Track software trends observed across your organization like most used software, , top software with potential savings, and monthly software trends.
Software Users and Installs: Track installs and users for every software.
Software contracts: Track software with or without contracts.
Where do I find this?
Navigate to the analytics module from the sidebar, to find the curated report “Software trends”.
Filter widgets
Use these to apply filters on all the widgets. You can find these filters on every report
SaaS: Toggle this on when you want to see the report for only SaaS applications
Desktop: Toggle this on when you want to see the report for only On-premise Software
Note: Use the status drop-down in every widget to filter software or SaaS apps by specific statuses.
Software overview Report
Report widgets
Total software grouped by
Software Insights Reports
Report widgets
*You can further define a rank order for these widgets as needed
Users and Installs Reports
Report widgets
You can further define a rank order for these widgets as needed. If you have a specific software / SaaS application you're looking to view, use the Name dropdown to filter them out.
Users and Installs Reports
Report widgets
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Installed Software Associations:
In addition to the curated report you can also use the Installed Software association when reporting via assets to achieve use cases such as -Tracking list of assets located in a specific area with particular software installations
