Note: Applicable only for accounts created on/after 12th December 2022.
There are two types of agents in Freshservice:
IT: Available on Starter/Growth/Pro/Enterprise plans.
Business: Available as an add-on for Pro/Enterprise plans.
Allocation of available licenses:
When requesters are added to a workspace as agents, Freshservice automatically allocates an available license and follows the below sequence of license type selection:
Remember, you will be charged monthly only for the total number of full-time agent seats. By buying them day passes, you can allow occasional agents to log in to your help desk one day at a time. Learn more about day passes here.