Effective from 31st May 2023,  Freshservice will be changing its transport layer security controls to allow only TLS 1.2 Strong cipher suites. This update will ensure enhanced data security when accessing Freshservice via various clients.

Described below is the compatibility across Desktop Browsers and Mobile Operating Systems.


Browser compatibility

  • Chrome/Firefox/Safari/Edge: Latest 2 versions

To verify your browser compatibility with TLS 1.2 strong cipher suites 


API compatibility

  • Set up an API client in a test environment. This could be any software that you are using to integrate to Freshservice or any custom integration code that you have written.
  • In that test environment, change the API client's endpoint hostname from yourdomain.freshservice.com to tlstest.freshservice.com.
  • If you see a '403 Forbidden' status with the message 'You are not authorized to perform this action.', then this test is passed. This response means that the underlying TLS connection was successful.
  • If you instead see an SSL error message with a handshake failure, then the test has failed. Your API client will require adjustments or upgrades. Please check your client's documentation on how to upgrade to TLS 1.2 strong cipher support.

If you've got any additional queries, just drop a mail to support@freshservice.com.