The Freshservice Discovery Agent helps you keep track of your assets by sending details (and updates) about the machine it is installed on. 


Installing the Agent

  1. Go to Admin -> Discovery
  2. In Download Agent section, choose Windows
  3. Click Download Agent Button
  4. Double-click the .msi file that is downloaded
  5. Follow the on-screen instructions

Alternate steps if Proxy is configured

If you have Proxy configured in your organization, follow these steps.

  1. Download the Agent file for Windows from Admin -> Discovery
  2. Open a command prompt and execute the below command

msiexec /i <agent installer> PROXYSERVER=<proxy server name/ip> PROXYPORT=<proxy port> PROXYUSERNAME=<proxy user name> PROXYPASSWORD=<proxy password>


Example:

msiexec /i FSAgent.msi PROXYSERVER=192.168.5.161 PROXYPORT=808 PROXYUSERNAME=admin PROXYPASSWORD=freshservice


Note: PROXYUSERNAME and PROXYPASSWORD are optional


 


More information on the Agent (supported OS, Prerequisites, download instruction... etc) can be found here.

To install the Discovery Agent on computers in a workgroup,use the PSExec tool.

To install the Discovery Agent on computers in a domain, use GPO