The Freshservice Discovery Agent helps you keep track of your assets by sending details (and updates) about the machine it is installed on.
Installing the Agent
- Go to Admin -> Discovery
- In Download Agent section, choose Windows
- Click Download Agent Button
- Double-click the .msi file that is downloaded
- Follow the on-screen instructions
Alternate steps if Proxy is configured
- Download the Agent file for Windows from Admin -> Discovery
- Open a command prompt and execute the below command
msiexec /i <agent installer> PROXYSERVER=<proxy server name/ip> PROXYPORT=<proxy port> PROXYUSERNAME=<proxy user name> PROXYPASSWORD=<proxy password>
Example:
msiexec /i FSAgent.msi PROXYSERVER=192.168.5.161 PROXYPORT=808 PROXYUSERNAME=admin PROXYPASSWORD=freshservice
Note: PROXYUSERNAME and PROXYPASSWORD are optional
More information on the Agent (supported OS, Prerequisites, download instruction... etc) can be found here.
To install the Discovery Agent on computers in a workgroup,use the PSExec tool.
To install the Discovery Agent on computers in a domain, use GPO