The Freshservice Discovery Agent can be installed on your Windows machines. The Discovery Agent then collects the machines' hardware and software information and updates Freshservice regularly without needing further intervention from the respective users.


To install the Freshservice Discovery Agent, follow these simple steps:

  1.  Go to Admin > Asset Management > Discovery.

  2. In the Download Agent section, select Windows and click the Download Agent button.

  3. Once the download is complete, double-click on the downloaded .msi file to launch the installer.

  4. Follow the on-screen instructions to complete the installation process.

    Installing Discovery Agent for Windows
    The installation path for Freshservice Discovery Agent is C:\Program Files (x86)\Freshdesk\Freshservice Discovery Agent

If your organization has a Proxy configured, follow the below steps to install the Freshservice Discovery Agent:

  1. Download the Agent file for Windows from Admin >  Asset Management > Discovery.

  2. Open a command prompt and execute the following command:

msiexec /i <agent installer> PROXYSERVER=<proxy server name/ip> PROXYPORT=<proxy port> PROXYUSERNAME=<proxy user name> PROXYPASSWORD=<proxy password>


Example:

msiexec /i FSAgent.msi PROXYSERVER=192.168.5.161 PROXYPORT=808 PROXYUSERNAME=admin PROXYPASSWORD=freshservice

Note : PROXYUSERNAME and PROXYPASSWORD are optional.


More information on the Agent (supported OS, Prerequisites, download instructions... etc.) can be found here.

To install the Discovery Agent on computers in a workgroup, use the PSExec tool.

To install the Discovery Agent on computers in a domain, use GPO