1. How can I find the subscription for a particular Freshservice account?

 

  • A Freshservice Account Admin can click on Admin → Account Settings → Plans & Billing which launches a new tab where all the subscriptions to be managed are displayed.

  • In the My Subscriptions tab, check the account URL under the Freshervice name to identify the account you are looking for. You can hover on the account URL to view the complete URL.


  1. Where can I download my Freshservice subscription invoices?

 

  • A Freshservice account admin can click on Admin → Account Settings → Plans & Billing which launches a new tab where all the subscriptions to be managed are displayed.

  • In the Invoices tab, view the invoice information such as invoice ID, generation and due date, status, and invoice amount and also have them downloaded.

 

  1. How can I view and update my Freshservice subscription’s billing and shipping addresses?

 

  • A Freshservice account admin can click on Admin → Account Settings → Plans & Billing which launches a new tab where all the subscriptions to be managed are displayed.

  • Click on the Addresses tab and select Billing Address or Shipping Address to view the current details. 

  • Navigate to the subscription whose details you want to modify and perform the below steps.

    Note: Subscriptions that share the same payment and address details are grouped together.

  • To edit the billing address, click on the edit icon shown when you hover on the Billing Address tile. This opens a slide-in page, where you can modify the billing address and click on Update to save it.

  • To update the Tax ID, billing email, billing name, or company, click on the edit icon shown when you hover on the tile to the right of the billing address. This opens a slide-in page, where you can modify the billing details and click on Update to save them.

  • To update the shipping address, click on the Addresses tab and select Shipping Address from the drop-down menu. Click on the edit icon shown when you hover on the existing shipping address tile

  • You can also choose your existing billing address as your shipping address by selecting the option Choose billing address as the shipping address. Click on Update to save the shipping address. The updated shipping address will be shown against your Freshservice account.

 

  1. Who can manage the subscriptions in Neo Admin Center?

For Freshservice accounts, only an account admin can view and manage the subscriptions by clicking on Admin → Account settings →  Plans and Billings.  The account admin needs to activate his user account to access the subscriptions on Neo Admin Center.

 

  1. Which accounts and plans can be managed in the Neo Admin Center?

 

Starting September 2022, Freshservice subscription management will be rolled out in phases for different pods. Users will now be able to view and manage their subscription details in the Neo Admin center.