Freshservice has integrated with Google Calendar to let you add a task to your agents' Google Calendars.

To install this app,

1. Go to Admin → Apps → Get More Apps.

2. Locate the Google Calendar app and install it.


Quick guide to adding tasks to Google Calendar

  • Once Google Calendar has been installed, you will be able to assign tasks to your IT service desk's agents.
  • Open a ticket and click on add a task.
  • Add the required details and assign to an agent.
  • Remember to check Add to calendar.
  • Click Add.

The task is now added to the agent's Google Calendar.

The image below shows how the Google calendar looks. Please note that another incident has been used here.