Freshservice lets you assign assets/CIs to different departments and users in your organization. It makes it easy for department heads and managers to control who gets to use an asset.

You can also assign a manager for the assets/CI directly from the properties. 


Quick guide to assigning assets to users and departments

  • Login to Freshservice as an administrator or technician.
  • Click on the CMDB/Assets tab.
  • Browse through your assets and find the configuration item you are looking for.
  • Look for the Properties section on the sidebar.
  • Try assigning the asset/CI to someone by using the Used by field.
  • Similarly, assign the asset/CI to a department if necessary.
  • Click on the Save button to finalize your changes.