This article provides an overview of the Ticket Assignment Policies feature and information on how to create policies, preview and manage the created polic...
Tue, 4 Nov, 2025 at 11:00 AM
Table of contents:
Current ways of ticket assignment Limitations with current assignment methods Intelligent ticket assignment triggers Advantages with...
Thu, 23 Oct, 2025 at 1:43 PM
In this article: Assignment of tickets based on the framework Assignment based on Agent availability and Load Assignment based on Agent availability and...
Tue, 14 Oct, 2025 at 4:42 PM
