Auto start timer app Track time each agent spends on a particular ticket for effort analysis; the auto timer app eliminates the manual process of starting ...
Fri, 19 Nov, 2021 at 3:56 PM
Clone tickets app To quickly create duplicate tickets, we have a ticket clone app available in our marketplace. You can go to admin>apps>clone app (p...
Fri, 19 Nov, 2021 at 12:59 PM
Restrict closure/resolution of tickets on non-completion of tasks with closure rule Service tickets are dependent on the associated tasks. If tasks are inc...
Thu, 18 Nov, 2021 at 11:45 PM
Expand ticket description When ticket description crosses a default limit, the additional content is hidden under view more. Expanding the ticket descripti...
Fri, 19 Nov, 2021 at 4:26 PM
Retain requester app When a child ticket is created, the agent who creates the child ticket becomes the requester. The “Request for” attribute and set the ...
Fri, 19 Nov, 2021 at 4:26 PM
Agents may require secure remote access to the requester’s devices to enhance the requester’s engagement and to resolve the issues faster. Freshservice flex...
Fri, 19 Nov, 2021 at 3:43 PM
Ticket conversation customization app Admins can now ensure that agents view the latest conversation top with the Ticket conversation customization app. To...
Mon, 22 Nov, 2021 at 11:03 PM
Ticket due by property customization app Agents can extend/edit due by time on the ticket details page. To ensure that agents cannot change the service lev...
Fri, 19 Nov, 2021 at 1:22 PM
Customize from an email app Based on a ticket category, we can automate the “from” email in replies/forward by the “customize From email” application. You ...
Fri, 19 Nov, 2021 at 3:22 PM
Show additional requester information with Detailr app While resolving a requester query, the agent must know details about the requester. Some requester p...
Fri, 19 Nov, 2021 at 12:12 AM
