Update parent ticket when the child tickets merged and change the child ticket status whenever the parent ticket status is changed The conversation on the ...
Thu, 18 Nov, 2021 at 11:55 PM
TABLE OF CONTENTS Add logo to reply/note/forward redactor as a signature Predefined text in the ticket description Add logo to reply/note/forward r...
Fri, 19 Nov, 2021 at 12:52 PM
TABLE OF CONTENTS Show/Hide or disable Ticket properties through Business rule Auto-populate ticket property through business rule Login/user role-base...
Thu, 18 Nov, 2021 at 11:35 PM
Highrise CRM app An agent must know the additional requester information to resolve their queries faster. The contextual requester information avail...
Fri, 19 Nov, 2021 at 3:37 PM
Contract management app With the contract management app, you can easily track the time spent by agents on tickets based on department. To set contract man...
Fri, 19 Nov, 2021 at 4:26 PM
On your Freshservice account go to admin>apps, if you have active freshplugs you will find the Freshplug tab as below: You will find delete icon again...
Tue, 8 Feb, 2022 at 2:46 PM
TABLE OF CONTENTS What is Freshplugs? Why are we deprecating Freshplugs? What are Modern alternatives? How to uninstall Freshplugs after configuring th...
Wed, 9 Feb, 2022 at 7:15 PM
Introduction to Freshplugs and steps to follow Freshplug was an archaic way to build third-party integrations and customizations on top of the out-of-the-b...
Tue, 31 May, 2022 at 7:35 PM
