Ticketing Workflow

• How do we check if an agent is answering/replying to your ticket?

  Wed, 18 Sep, 2019 at 3:56 PM
• How can the requester change the priority of a ticket?

  Mon, 10 Apr, 2023 at 10:54 AM
• How can requesters view their previous conversations after a ticket is closed?

  Wed, 18 Sep, 2019 at 3:57 PM
• Can I download attachments using a Public Ticket URL without being logged in?

  Wed, 18 Sep, 2019 at 3:57 PM
• Can details apart from the contact details in Freshservice be retrieved for a particular requester?

  Wed, 18 Sep, 2019 at 3:58 PM