The Agent collision feature on the ticket view page displays information about other agents who are currently viewing and replying to the same ticket. You can check this from the eye icon/pencil icon on top of the ticket just below the ticket ID information. The name of these agents would be listed as ‘Currently replying’ on the ticket.
How do we check if an agent is answering/replying to your ticket?
Modified on: Wed, 18 Sep, 2019 at 3:56 PM
Did you find it helpful? Yes No
Can you please tell us how we can improve this article?
