By default we don’t allow the requesters to set the priority for the ticket. However, if you need to provide them with this option, you can navigate to Admin-->Form Fields-->Ticket Fields and click on the Priority field, here you can choose to provide the requester the option to edit the priority and they should be able to change the priority for the ticket.
Modified on: Wed, 18 Sep, 2019 at 3:57 PM
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