Agents and Groups

• How do I associate an email address with a group?

  Wed, 18 Sep, 2019 at 1:45 AM
• What happens to the tickets if we delete a group from the account?

  Wed, 18 Sep, 2019 at 1:46 AM
• According to the group selected by the Requester, could we show a specific set of fields on the ticket form?

  Wed, 18 Sep, 2019 at 1:47 AM
• Can I have agents in multiple groups?

  Wed, 18 Sep, 2019 at 1:47 AM
• When I have an agent with group access added to multiple groups, which group's tickets will they be able to see?

  Wed, 18 Sep, 2019 at 1:47 AM