Setting up Freshservice

Note: If you need more help, sign up for our complimentary product consultation program and schedule 1:1 sessions with our solution specialists. Hope yo...

Here's the extensive list of dynamic placeholders you could use for automations, canned responses, email notifications, and so on. Tickets Placeholder...

Note: If you have signed up on or after 12th December 2022, please refer to this section for managing agents in Freshservice.  You can add all your tech...

The Discovery Probe lets you scan and discover all the hardware and software assets in your network. In addition to identifying new items, it also runs sche...

Freshservice is a cloud-based service desk app that can be accessed through a web browser or as a mobile app. Here's a list of prerequisites to make sur...

Your service desk sends and receives a ton of emails every day. And Freshservice’s email servers have you covered for all your incoming and outgoing mail. ...

The following are the timezones supported by Freshservice to import requesters from CSV files.   Value to Be Provided in Import/Export Corresponding Time Z...

Language Code (and value in in Import/Export) Language ar Arabic ca Catalan cs Czech cy-GB Welsh da Danish de German en English ...

Audit log maintains a list of all changes made under the Admin section of your service desk. Use Audit log to identify the trail of changes for reference du...

Note: Custom field translation will be available for the Problem, Release, and Change modules from August 2024. Now admins can translate custom fields for ...