Note: Universal analytics (UA) will be deprecated by July 1, 2023. Switch to Google Analytics 4 (GA4) and update your migrated tracking ID(s) below. Whe...
Tue, 27 Jun, 2023 at 12:28 PM
A lot of interactions in the service desk involve sharing files, like executables and PDFs, with fellow agents and end users. Even end users could use the o...
Fri, 7 Oct, 2022 at 11:45 PM
Organizations using Jamf Pro and Freshservice can now sync their macOS, iOS and tvOS devices that are managed in Jamf Pro to Freshservice asset management. ...
Tue, 30 Jun, 2020 at 11:21 PM
The “Phone” has become an integral channel in an IT service desk as it instantly brings customers much closer to the support team. Thereby integrating Fresh...
Wed, 2 Aug, 2023 at 7:48 PM
Collaboration apps play an integral role in fostering a streamlined platform for teams to work together. Freshservice introduces the Microsoft Teams (MS Tea...
Wed, 23 Oct, 2024 at 2:22 PM
The goal of this integration is to enable IT teams to consistently deliver business value by running all IT initiatives as Projects. With Freshrelease proje...
Mon, 18 Jan, 2021 at 5:25 PM
The Intune integration for Freshservice will enable you to sync the devices (Mobile devices and Computers) registered in Intune to Freshservice as assets an...
Mon, 12 Aug, 2024 at 4:26 PM
TABLE OF CONTENTS For Admins: For Agents: Mapping Slack Channels to Freshservice Agent Groups How can the ServiceBot help you? To install Serviceb...
Mon, 1 Apr, 2024 at 5:51 PM
Employee support in organizations relies on ticketing and email, making quick support almost inaccessible. Employees have to wait around for their issues to...
Wed, 5 Apr, 2023 at 4:30 PM
End-user Experience Once you enable Freshchat for your support portal, you can see the chat widget in the bottom right corner of your portal page (In both ...
Mon, 6 Jun, 2022 at 3:43 PM
