The Supervisor in Freshservice allows you to bring in your workflows and define specific actions based on time and event-based triggers in your help desk. F...
Fri, 29 Sep, 2023 at 2:37 PM
Often your agents need to perform a series of actions or tasks before they can push a ticket to the next level. Scenario Automation in Freshservice let you...
Thu, 28 Sep, 2023 at 10:57 AM
Schedule recurring tickets using Scheduler Freshservice allows you to automatically create recurring tickets at set intervals, providing a way to sch...
Mon, 10 Mar, 2025 at 10:28 AM
An agent spends a considerable amount of time every day on multiple repetitive tasks. For example, every time an incident ticket is raised, the IT agent mi...
Thu, 28 Sep, 2023 at 11:00 AM
Custom statuses in Ticket Form Fields allows service desk admins to create new statuses for tickets that are relevant to their organizations. This would hel...
Wed, 15 May, 2024 at 1:27 PM
