Ticket Automations

The Supervisor in Freshservice allows you to bring in your workflows and define specific actions based on time and event-based triggers in your help desk. F...

Often your agents need to perform a series of actions or tasks before they can push a ticket to the next level. Scenario Automation in Freshservice let you...

Freshservice lets you schedule tickets automatically for tasks that have to be done on a recurring basis. One example of this could be a monthly reminder...

An agent spends a considerable amount of time every day on multiple repetitive tasks. For example, every time an incident ticket is raised, the IT agent mi...

Custom statuses in Ticket Form Fields allows service desk admins to create new statuses for tickets that are relevant to their organizations. This would hel...