Change Management

Changes are inevitable in an organization. It’s extremely critical to plan changes effectively to reduce their impact on the organization. Freshservice ...

Freshservice lets you specify the reason and impact analysis to Changes in your service desk. This can be useful when you want to keep your analysis documen...

Once you have decided to go ahead with your change, it is important that you get your agenda in order by coming up with a Rollout plan. Similarly, a Back...

The Change Advisory Board (CAB) in Freshservice can be used by Change Managers to get expert advice from other senior team members about new changes. It pro...

Change management is an extremely critical part of any organization’s business functioning and needs to be carried out with minimum impact. To reduce post i...

In most IT service desks, the agent who is assigned a Change, submits it for approval after thoroughly going through an issue and analyzing its risk and imp...

When you are a member of a Change Advisory Board (CAB), you will be getting approval requests from Freshservice for different changes. You will have to appr...

In some instances, there may be an upcoming release that aligns with your change requirements. In such cases, you can associate your change with an existing...

Change Lifecycle, a feature in Freshservice, is a representation of your service desk’s change process and lets you control all step-by-step transitions in ...

For organizations that deploy multiple changes every week, most change agents, change managers and requesters neither have the visibility on the changes bei...