An agent would want to start his day by logging in to his service desk to view all the tickets that he has for the day. Similarly, in multiple instances, you would want to view and update multiple tickets at once. 


To help you view all your tickets, Freshservice displays all the tickets your customers have raised in the tickets tab. There are two views in which the tickets are displayed:

  • Card view

  • Table view


Card view

The card view displays all the tickets in a list with every ticket’s information wrapped in a card-shaped container. The following actions can be performed to the ticket in the card view:

  • Hover over the ticket subject to see the ticket’s description. You can also hover over the requester’s name to see his contact information and recent tickets.

  • You can assign the ticket to a group or an agent by editing the Assign to property.


  • The following properties have inline edit support in the card view:

    • Status

    • Priority

  • You can also view the date of creation and the number of days by which the ticket is overdue.


Table view

In the card view, the ticket properties displayed in the card cannot be customized to your requirements. In the Table view, you can choose the ticket fields you want to display and also, their order.


The table view enables you to organize relevant ticket information in rows and columns. The tickets are displayed as rows and the ticket fields as columns.

  • Click on theicon to the right of the table.

  • You can use the checkboxes to select the fields that you want to see.

  • You can drag and drop the fields to reorder them.


  • Hover over the ticket subject to see the ticket’s description. You can also hover over the requester’s name to see his contact information and recent tickets.

  • You can assign the ticket to a group or an agent by editing the Assign to field.

  • The following properties also have inline edit support in the table view:

    • Status

    • Priority