User Management

How do I import agent information? Navigate to Admin → User Management → Agents, and click on Import. If your account has more than one workspace, then na...

You can access the User ID (or the Responder ID) for an agent in Freshservice using a couple of easy steps. Go to Admin> Agents and click on ...

How do I export agent information? Navigate to Admin → User Management → Agents, and click on Export. If your account has more than one workspace, navigat...

When end users send emails from different email IDs, it can create duplicate requester entries in Freshservice. This can make it difficult to track requests...

Note: If you have signed up on or after 12th December 2022, please refer to this section for managing agents in Freshservice.  If you’re in an organizat...

Note: If you have signed up on or after 12th December 2022, please refer to this section for managing agents. Adding Agents to an Agent Group Agents ca...

When a new contact (or requester) is created, they can be automatically associated with a company (or department) based on the domain in their email address...

In addition to adding departments/companies manually, you could also import all of your existing data from your previous setup or application. All you need ...

This solution article includes advanced scenarios pertaining to user merge behavior in Freshservice.  Prerequisites to user merge and applicable for the be...